ggb99 Privacy Policy
Your privacy matters to ggb99. This Privacy Policy explains exactly what personal information we collect when you use our casino and sports betting platform, how that information is stored and processed, who it may be shared with, and what rights you hold over your own data. We are committed to handling your information with transparency and care.
Your Privacy at a Glance
A clear summary of ggb99's core data practices. This overview does not replace the full policy below — please read the complete document for the binding terms that govern how your data is handled on our platform.
What Data We Collect
When you register with ggb99, we collect the personal information you provide — including your name, date of birth, mobile number, and email address. We also collect technical data such as your IP address, device identifiers, browser type, and session activity to keep your account secure and the platform running smoothly.
How We Use Your Data
Your personal data is used to operate your ggb99 account, verify your identity (KYC), process deposits and withdrawals via bKash, Nagad, and other supported channels, detect fraud, and provide English-language customer support. Where you have consented, we may also use your contact details to send you promotional communications about ggb99 offers.
Who We Share Data With
ggb99 does not sell your personal data to third parties. We may share limited data with trusted service providers who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket, Visa, Mastercard), identity verification partners, and game software suppliers such as Pragmatic Play, Evolution Gaming, and Ezugi. All third-party partners are contractually bound to handle your data securely and only for the purposes we specify.
How We Protect Your Data
ggb99 employs 256-bit SSL encryption across all pages of the platform to protect data in transit between your device and our servers. Account passwords are stored using industry-standard hashing algorithms. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis, and all staff handling personal data receive regular data protection training.
Your Rights Over Your Data
You have the right to access the personal data ggb99 holds about you, request corrections to inaccurate information, ask for your data to be deleted where we no longer have a lawful basis to retain it, and withdraw consent for marketing communications at any time. To exercise any of these rights, contact our English-language support team using the details in the footer of this page.
Cookies & Tracking
ggb99 uses session cookies and persistent cookies to keep you logged in, remember your preferences, and analyse platform usage patterns. Strictly necessary cookies cannot be disabled as they are essential for the platform to function. Analytics and preference cookies can be managed through your browser settings. We do not use third-party advertising cookies to track your activity across other websites.
Personal Data We Process
The table below summarises the categories of personal data ggb99 collects, the lawful basis for processing each category, and the period for which it is retained.
| Data Category | Examples | Purpose | Retention Period |
|---|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, KYC verification, age verification (21+) | Duration of account + 5 years after closure |
| Contact Data | Mobile number, email address | Account communication, support, marketing (where consented) | Duration of account + 2 years after closure |
| Financial Data | bKash/Nagad account reference, bank account number, transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance | 7 years from each transaction date |
| Technical Data | IP address, device ID, browser type, OS, session timestamps | Platform security, fraud detection, session management | 13 months from collection |
| Usage Data | Games played, bets placed, login history, pages visited | Platform improvement, responsible gaming monitoring, bonus management | Duration of account + 2 years after closure |
| Communication Data | Live chat transcripts, support email content | Customer support, complaint resolution, quality assurance | 3 years from last interaction |
| Marketing Preferences | Opt-in/opt-out status, preferred contact channel | Sending relevant ggb99 promotional communications | Until consent is withdrawn or account is closed |
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. How We Use Your Data
- 6. Legal Basis for Processing
- 7. Sharing Your Data
- 8. International Transfers
- 9. Data Retention
- 10. Data Security
- 11. Cookies Policy
- 12. Your Rights
- 13. Marketing Communications
- 14. Minors
- 15. Third-Party Links
- 16. Changes to This Policy
- 17. Contact Us
1Introduction
ggb99 is an internationally licensed offshore online casino and sports betting platform serving players in Bangladesh. We take the privacy and security of your personal data seriously. This Privacy Policy sets out the principles and practices that govern how we handle information that can identify you as an individual, whether collected directly from you or automatically through your use of our platform.
This Policy applies to all products and services offered through the ggb99 website and any associated mobile-optimised interfaces, including casino games, live dealer tables, slots, sports betting markets, fishing games, and customer support channels. It should be read alongside our Terms and Conditions, which are incorporated by reference.
We are committed to data minimisation — collecting only the personal information we genuinely need to deliver a safe, fair, and enjoyable gaming experience to our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh.
2Data Controller
For the purposes of this Privacy Policy, ggb99 acts as the data controller in respect of the personal information it processes about registered players and platform visitors. As the data controller, ggb99 determines the purposes for which and the means by which personal data is processed.
ggb99 operates as an offshore entity. Accordingly, the data protection framework that applies to the processing of your personal data is that of the jurisdiction in which ggb99 holds its operating licence, rather than the domestic laws of Bangladesh. Notwithstanding this, ggb99 voluntarily applies internationally recognised data protection standards — including principles broadly consistent with the General Data Protection Regulation (GDPR) — to all data processing activities as a matter of best practice.
If you have any questions about how ggb99 acts as a data controller in respect of your personal information, please contact our support team using the details set out in Section 17 of this Policy.
3Data We Collect
3.1 Information You Provide Directly
When you register a ggb99 account, interact with our platform, or contact our support team, you provide us with personal information directly. This includes:
- Your legal full name as it appears on government-issued identity documents
- Date of birth (used to verify that you meet the 21+ minimum age requirement)
- Bangladeshi mobile number for SMS verification and account communications
- Email address for account correspondence and (where opted in) promotional communications
- Username and encrypted password
- Payment method details including bKash wallet number, Nagad account reference, Rocket mobile banking details, or bank account information used for deposits and withdrawals
- KYC documents: copies of national identity card (NID), passport, or other government-issued photo identification, and proof of address where requested
- Communications content: messages sent to our live chat and support email channels
- Voluntary information: details you provide when completing surveys, participating in promotions, or submitting feedback
3.2 Information Collected Automatically
When you visit the ggb99 platform, certain technical information is collected automatically through cookies, server logs, and similar technologies:
- IP address and approximate geographic location derived from it
- Device identifiers (device model, operating system version)
- Browser type and version
- Session start and end timestamps
- Pages visited, games accessed, and navigation paths within the platform
- Betting and wagering activity logs (game rounds, bet amounts, outcomes)
- Referral source (the URL from which you arrived at ggb99.io)
3.3 Information from Third Parties
In limited circumstances, ggb99 may receive personal information about you from third parties. This includes identity and address verification data returned by our KYC partner services, fraud-screening data from payment processing partners, and information from publicly available sources used to comply with anti-money laundering (AML) obligations.
4How We Collect Your Data
ggb99 collects personal data through the following mechanisms:
- Registration form: Information entered when you create your ggb99 account.
- Account settings & profile updates: Changes you make to your account details after registration.
- Deposit and withdrawal requests: Payment method details and transaction data processed through bKash, Nagad, Rocket, Upay, bank transfer, and card payment systems.
- KYC submissions: Identity documents uploaded in response to a verification request.
- Customer support interactions: Live chat sessions and support emails sent to our team.
- Cookies and tracking technologies: Automatically collected technical and usage data as described in Section 11.
- Promotional participation: Data provided when claiming a bonus, entering a tournament, or responding to a promotional survey.
5How We Use Your Data
ggb99 uses the personal data it collects for the following purposes:
- Account creation and management: Setting up and maintaining your player account, verifying your identity, and ensuring your account is secure.
- Age verification: Confirming that you are 21 years of age or older, in compliance with our minimum age policy.
- Payment processing: Processing deposits made via bKash, Nagad, Rocket, Upay, bank transfer, and cards, and processing withdrawal requests to your nominated payment method.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct.
- Regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements.
- Customer support: Responding to your questions, resolving complaints, and providing English-language assistance via live chat and email.
- Platform improvement: Analysing usage patterns to improve game selection, site performance, and user experience.
- Responsible gaming: Monitoring betting activity to identify patterns that may indicate problem gambling and to action self-exclusion or account restriction requests promptly.
- Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications.
- Legal obligations: Complying with applicable legal requirements, court orders, or requests from competent authorities.
6Legal Basis for Processing
Where ggb99 applies internationally recognised data protection standards, we rely on the following lawful bases for processing your personal data:
- Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted at registration — including operating your account, processing transactions, and providing gaming services.
- Legitimate interests: Processing necessary for ggb99's legitimate business interests, including fraud prevention, platform security, and internal analytics, provided those interests do not override your fundamental rights and freedoms.
- Legal obligation: Processing required to comply with applicable AML, KYC, and other regulatory requirements binding on ggb99 as an offshore operator.
- Consent: Processing based on your freely given, specific, and informed consent — in particular, sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
8International Data Transfers
As an offshore platform, ggb99 may process and store your personal data in countries outside Bangladesh. Where personal data is transferred to countries that may not provide the same level of data protection as your home jurisdiction, ggb99 implements appropriate safeguards to protect your information. These safeguards include contractual clauses in agreements with third-party service providers that require them to protect personal data to standards consistent with internationally recognised data protection principles.
By using the ggb99 platform, you acknowledge and consent to the transfer of your personal data to offshore processing locations as described in this Policy.
9Data Retention
ggb99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. The specific retention periods applicable to each category of personal data are summarised in the data table in Section 4 of this page (above the full legal document).
When determining the appropriate retention period, we consider the volume, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means.
When your personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
10Data Security
ggb99 takes the security of your personal data seriously and has implemented appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:
- 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers
- Industry-standard password hashing — your password is never stored in plain text
- Role-based access controls limiting employee access to personal data on a strict need-to-know basis
- Regular security audits and vulnerability assessments of our platform infrastructure
- Intrusion detection systems monitoring for suspicious activity
- Segregated storage of player funds separate from operational accounts
- Mandatory data protection training for all staff with access to personal data
While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide your personal information at your own risk and that ggb99 cannot guarantee absolute security. In the unlikely event of a data breach affecting your rights and freedoms, we will notify you promptly using the contact details registered to your account.
You are responsible for keeping your ggb99 account login credentials confidential. Do not share your username or password with any third party. If you suspect that your account credentials have been compromised, contact our support team immediately.
11Cookies Policy
11.1 What Are Cookies
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, to improve efficiency, and to provide information to the site operator. ggb99 uses cookies on its platform for the purposes described below.
11.2 Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the ggb99 platform to operate. They enable core functionality such as session management (keeping you logged in), security token validation, and load balancing. You cannot opt out of strictly necessary cookies without disabling the platform entirely.
- Functional Cookies: These cookies remember your preferences — such as your preferred language and display settings — to provide a more personalised experience. Disabling functional cookies may reduce the quality of your experience on the platform.
- Analytics Cookies: These cookies collect anonymised or pseudonymised information about how players use the ggb99 platform — including which games are most popular, how long sessions last, and how players navigate between pages. This information helps us improve the platform. We use analytics data in aggregate form only.
- Security Cookies: These cookies support our fraud detection and account security systems by helping us identify unusual patterns of activity that may indicate an account has been compromised.
11.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept only certain types, or delete cookies already stored on your device. Please note that disabling certain cookies may impair your ability to use some features of the ggb99 platform. For detailed instructions on managing cookies in your specific browser, consult the browser's help documentation.
ggb99 does not use third-party advertising cookies to track your browsing activity across websites other than ggb99.io. We do not participate in cross-site advertising networks or behavioural targeting systems.
12Your Rights Over Your Data
Subject to applicable law, you have the following rights in respect of the personal data ggb99 holds about you:
- Right of Access: You may request a copy of the personal data ggb99 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of a verified request.
- Right to Rectification: If you believe that personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update certain details directly through your account settings.
- Right to Erasure: In certain circumstances, you may request that we delete the personal data we hold about you. Note that we may be unable to fulfil erasure requests where we are required to retain data for legal or regulatory compliance purposes — for example, financial transaction records must be retained for a minimum period under applicable AML regulations.
- Right to Restrict Processing: You may request that we temporarily pause our use of your personal data while a rectification or objection request is being resolved.
- Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where we process your personal data based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.
- Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
To exercise any of the above rights, please contact our English-language support team using the contact details in Section 17. We may need to verify your identity before processing a data rights request. We will respond to all verified requests within 30 days. Where a request is particularly complex or we receive a high volume, we may extend this period by up to a further 30 days, of which we will notify you.
13Marketing Communications
ggb99 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions (such as Eid specials, Pohela Boishakh offers, or BPL cricket betting promotions), and other platform news — but only where you have explicitly opted in to receive such communications during or after registration.
You may opt out of marketing communications at any time by:
- Clicking the "Unsubscribe" link included in any marketing email we send
- Updating your communication preferences in your ggb99 account settings
- Contacting our support team and requesting removal from our marketing list
Please allow up to 5 business days for an opt-out request to take effect across all marketing channels. Opting out of marketing communications does not affect essential transactional communications — for example, account security alerts, deposit confirmations, withdrawal notifications, and KYC requests are sent regardless of your marketing preferences.
14Minors
The ggb99 platform is strictly intended for use by adults aged 21 years and above. ggb99 does not knowingly collect, store, or process personal data relating to individuals under the age of 21. If you are under 21 years of age, you must not register an account, make a deposit, or use any part of the ggb99 platform.
If ggb99 discovers that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor under your care has registered an account with ggb99, please contact our support team immediately so that we can investigate and take appropriate action.
15Third-Party Links
The ggb99 platform does not contain links to third-party websites or external services other than those necessary to facilitate payment processing or game delivery. In the event that any part of the platform references a third-party service, please note that ggb99 has no control over the content or privacy practices of those third parties, and this Privacy Policy does not apply to their websites or services. We encourage you to review the privacy policy of any third-party service before providing personal information to them.
16Changes to This Privacy Policy
ggb99 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made to this Policy, we will notify registered players by email and/or by displaying a prominent notice on the ggb99 platform. The "Effective Date" at the top of this Policy will be updated to reflect the date on which the revised version takes effect.
Your continued use of the ggb99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Policy, you should discontinue your use of the platform and may request closure of your account by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how ggb99 is protecting your personal information. Previous versions of this Policy are available on request by contacting our support team.
17Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which ggb99 handles your personal data, please contact our English-language support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.
Email: support at ggb99.io (plain text — not a clickable link)
Live Chat: Available 07:00 – 01:00 BST (UTC+6), seven days a week
WhatsApp: +880 1700 000000 (plain text — not a clickable link)
When contacting us regarding a data rights request, please include your registered username and the email address associated with your ggb99 account so that we can verify your identity and process your request efficiently.
Ready to Explore ggb99?
Now that you know how ggb99 protects your privacy, dive into our full game library — from live cricket betting and premium slots to exciting fishing games and classic blackjack. Your data stays safe while you play.